Welcome to Horay. By accessing and placing an order on our website, you agree to be bound by the following Terms of Service. Please read all terms carefully before making a purchase.
1. Product Information
All hats and product images on our site are for reference only. Minor color differences may occur due to different screen displays, lighting, and manual production. Slight craft variations are normal and will not be considered product defects. We try our best to keep product descriptions accurate, but we do not warrant that all information is completely error-free.
2. Pricing & Payment
All prices are displayed on the website. Prices are subject to change without prior notice. Payment can be made via PayPal, Visa and Mastercard debit or credit cards. Orders will only be processed after payment is successfully captured. You agree not to submit fraudulent payments or unauthorized card transactions.
3. Shipping & Delivery
Estimated shipping times are for reference only and are not guaranteed. Delivery delays may be caused by customs inspection, carrier issues, weather or international logistics. We are not responsible for customs duties, import taxes or brokerage fees charged by your country. These fees are the buyer’s responsibility.
Once the package shows delivered status by the shipping carrier, we are not liable for lost or stolen packages. Please check your shipping address carefully before checkout.
4. Order Cancellation
Orders can be cancelled for free before shipment. Once the package is dispatched, cancellation is no longer available. If you want to return the goods after shipment, you need to follow our Return & Refund Policy.
5. Intellectual Property
All texts, images, logos and designs on this website belong to Horay. You may not copy, reproduce or use our materials without written permission.
6. Dispute & Chargeback
If you have any problems with your order, please contact our customer support first. We will try our best to resolve issues. We reserve the right to provide all order evidence including order records, photos and shipping tracking information for PayPal or card issuer dispute defense. Filing an unwarranted chargeback without contacting us first may result in account restrictions.
7. Limitation of Liability
Our liability is limited to the total amount you paid for your order. We shall not be responsible for indirect losses, consequential damages or extra costs caused by use of our products.
8. Policy Revision
We reserve the right to update these terms at any time. The updated version will take effect once published on the website. Continued use of our website after changes means you accept the revised terms.
9. Contact
If you have any questions about these terms, please contact us:
Email: horay.service@gmail.com
Store Name: Horay
Last Updated: 2026-09-24