Horay (“we”, “us”, “our”) operates our online hat store. This Privacy Policy describes how we collect, use, store and share your personal information when you visit our website, place an order or contact our customer support. By using our website, you agree to the practices described in this policy.
1. Personal Information We Collect
We collect information you voluntarily submit to us:
– Full name, shipping address, billing address, email address, phone number
– Order details and purchased items
– Messages you send to our customer service team
Important Note: We do NOT store your full credit card or debit card details. All payment information is processed securely by PayPal and our payment processor.
We also automatically collect non-personal data via cookies and website analytics:
– IP address, browser type, device information, website browsing behavior, pages visited, time spent on site.
2. How We Use Your Information
We use your personal data only for the purposes below:
– Process your order, arrange shipment and send order updates and tracking information
– Reply to your inquiries, handle returns, refunds and after-sales support
– Prevent fraud, verify transaction security and reduce payment disputes and chargebacks
– Send order-related email notifications. We will not send marketing emails unless you explicitly subscribe.
– Improve our website, product selection and user experience.
3. Sharing of Your Personal Information
We do NOT sell, rent or trade your personal information to third parties for marketing purposes.
We may share limited necessary data only with trusted service providers to fulfill your order:
– Payment processor (PayPal, card payment service) for transaction processing
– Logistics and shipping carrier to deliver your hats
– Website hosting and security service providers.
All third parties are required to protect your personal data and only use it for assigned tasks.
We may disclose your information if required by law, court order or official government request.
4.Cookies
Our website uses cookies to improve your shopping experience. Cookies are small data files stored on your device.
Cookies help us remember cart items, website preferences and analyze site traffic.
You can disable cookies through your browser settings, but some website functions may not work properly after disabling.
5. Data Security
We take reasonable technical measures to protect your personal information against unauthorized access, loss or leakage.
But no internet transmission or electronic storage method can guarantee 100% security.
6. Data Retention
We keep your personal data only as long as needed:
– Order information will be retained for accounting, dispute and tax purposes, normally for 3 years after your order.
– If you request deletion, we will remove your personal data after completing necessary legal retention obligations.
7. Children’s Privacy
Our website is intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18 years old. If you believe we have collected data from a minor, please contact us immediately.
8. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with the revised date. Continued use of our website after updates means you accept the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: horay.service@gmail.com
Last Updated: 2026-09-24